Opportunities From: Visit Milwaukee

We are pleased to invite you to Visit Milwaukee’s Service Excellence Training on February 4, 2026, at the Harley-Davidson Museum. This session is built for our partner community and focused on helping Milwaukee deliver a consistent, guest-first experience at every touchpoint.

This training will be led by Ryan Minton, a nationally recognized customer experience strategist with more than 20 years of executive experience with Hilton, Marriott and IHG. He has been named one of the World’s Best Speakers in Hospitality and Customer Experience. Ryan’s sessions are practical, relatable and full of takeaways teams can use right away.

Training overview:
Ryan’s approach emphasizes frontline-ready techniques that can strengthen guest satisfaction and employee engagement. The session will cover:

• Strategies for creating memorable guest interactions
• Best practices for building a culture of hospitality and service ownership
• Tools for anticipating guest needs and resolving challenges proactively
• Methods for empowering teams to deliver elevated experiences consistently
• Real-world case studies relevant to Milwaukee’s service environment

Who should attend
This program is recommended for leaders, managers and frontline team members across Milwaukee partner organizations who play a direct role in shaping the guest experience. Guests are welcome!

Why this matters
Service is a true differentiator for Milwaukee. When partners learn together, we align expectations, strengthen collaboration and create a more consistent experience for guests across the destination.